Lufthansa’s New Business Class Service

Lufthansa’s New Business Class Service

Lufthansa is set to officially launch its new ‘Business Class Signature Service’ on long-range international flights from September 1st. Based around the concept of individualised restaurant service, the program will see a higher crew-to-passenger ratio of one flight attendant for every eight passengers in the business class cabin. “We want to create a restaurant-style service where flight attendants introduce themselves to the passengers and take care of the same group of passengers on the flight” Lufthansa Chairman and CEO Carsten Spohr revealed at this week’s meeting of Star Alliance airlines in Warsaw. Meals will be plated in the galley and individually delivered to each passenger – “like in a restaurant” Spohr says. “You get your meal from the kitchen already prepared, rather than from a trolley.” Lufthansa began trialling the service in late 2014 on selected flights. Spohr says it’s already been ‘soft launched’ on Miami flights, “and New York is next”, to be followed by more routes from September.

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